Her 9-year-old used a voice remote to buy Netflix, now this Ontario mom wants to warn others | CBC News

CBC - 21/04
A London, Ont., woman is out nearly $200 after her daughter purchased a Netflix subscription using a Rogers TV box voice control remote. Technology analyst Carmi Levy said buying services on smart devices has gotten easier, and consumers need to know how to protect themselves from accidental purchases.

When Courteney Morris received her March television bill, she was surprised to see an extra $21 charge for a Netflix subscription. 

Already a Netflix subscriber through the streaming service's website, the London, Ont., mom was confused why she was charged for a new account through her Rogers TV box – and not just last month, but every month since July 2024.

After five hours of phone calls between her and the two companies, Morris said she put together what happened: her 9-year-old daughter used the TV's voice remote to purchase a Netflix subscription.

"She clicks the button, [says] 'Netflix,' and that's it. That's all she had to do," said Mor...
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